Frequently Asked Questions

Company Name: Million Children's Hearts (Nanjing) Cultural Media Co., Ltd.
Email: service@lunqaver.com

Orders

1. How do I know my order was successfully placed?

After checkout, an order confirmation will be sent to the email address you provided. If you do not see it, please check your spam or promotions folder. You can also contact us at service@lunqaver.com for assistance.

2. Can I change or cancel my order?

Please email us within 12 hours of placing your order. Include your order number and the requested change. We will try to assist, but changes or cancellations cannot be guaranteed once processing has begun.

3. What should I do if I entered the wrong shipping address?

Contact service@lunqaver.com as soon as possible. If the order has not entered fulfillment, we may be able to update the address. Once a package has shipped, we cannot guarantee that the carrier can redirect it.

Shipping and Delivery

4. How long does order processing take?

Most orders require 2–4 business days for verification, product checks, and packaging. During holidays or other high-volume periods, processing may take up to 5 business days.

5. How much does shipping cost?

Lunqaver™ charges a flat shipping fee of $5.99 per order, unless a different amount is displayed at checkout as part of a promotion.

6. What are the estimated delivery times?

Estimated transit times after processing are:

• United States: 10–15 business days

• Canada, United Kingdom, and Australia: 11–16 business days

• Other international destinations: 15–20 business days

These timeframes are estimates. Carrier disruptions, customs reviews, severe weather, and other circumstances beyond our control may affect delivery.

7. How can I track my package?

A shipping confirmation email containing your tracking number will be sent after dispatch. Tracking activity may take 1–3 business days to appear after the shipping label is created.

8. Will I have to pay customs duties or import taxes?

International orders may be subject to customs charges, duties, or local taxes determined by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

9. What if my tracking says “delivered,” but I cannot find the package?

Please check around the delivery location, ask household members or neighbors, and contact the carrier first. If the package still cannot be found, email service@lunqaver.com with your order number and tracking details.

Products

10. Will the product look exactly like the website images?

We make reasonable efforts to present products accurately. However, colors and finishes may appear slightly different because of screen settings, lighting conditions, manufacturing updates, or normal production variations.

11. Where can I find product dimensions and usage information?

Available measurements, materials, functions, and operating guidance are listed on the relevant product page. Please review those details before ordering to confirm that the item suits your kitchen and intended use.

12. How should I clean and care for my Lunqaver™ product?

Follow the care instructions included with the product or shown on its product page. Unless specifically described as dishwasher-safe, electrical or smart components should not be submerged in water.

Returns and Refunds

13. What is the Lunqaver™ return period?

Eligible products may be returned within 30 days after delivery. Items must generally be unused, in their original condition and packaging, and accompanied by proof of purchase.

14. How do I request a return?

Email service@lunqaver.com with your order number and reason for the request. If the return is approved, we will provide instructions and, where applicable, a return shipping label. Products sent back without prior authorization may not be accepted.

15. What should I do if an item arrives damaged, defective, or incorrect?

Inspect your order promptly after delivery. Contact us within 72 hours and include your order number, a description of the issue, and clear photographs of the product and packaging. After reviewing the information, we will provide an appropriate resolution.

16. Are any products excluded from returns?

Certain categories may not qualify, including personalized goods, perishable items, personal-care or hygiene products, hazardous materials, gift cards, final-sale merchandise, and original shipping fees. Product-specific exclusions will be shown where applicable.

17. When will I receive my refund?

After an authorized return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method, usually within 10 business days. Your bank or payment provider may need additional time to post the funds.

18. Can I exchange an item?

The quickest option is normally to return the original product through the approved return process and place a separate order for the preferred item after the return is accepted.

Payments and Account Security

19. Which payment methods do you accept?

Available methods may include PayPal and major credit or debit cards. The payment options available for your order will be displayed at checkout. Transactions are processed in U.S. dollars (USD).

20. Does Lunqaver™ store my card information?

Lunqaver™ does not directly store complete credit or debit card details. Payments are handled through authorized payment service providers using encrypted checkout technology.

21. Can I check out through PayPal without an account?

Where PayPal guest checkout is available, you may select the debit or credit card option on PayPal’s payment page without signing in. Availability may vary by location and PayPal’s requirements.

Privacy and Customer Support

22. How can I manage targeted advertising preferences?

Visit our Your Privacy Choices page to submit an eligible opt-out request. Where required by applicable law, we also recognize supported Global Privacy Control signals for the browser and device transmitting the preference.

23. How can I contact Lunqaver™?

For order assistance, product questions, returns, or privacy requests, contact:

Email: service@lunqaver.com
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM EST

For faster service, include your order number and a clear description of your question.

24. Who operates Lunqaver™?

Lunqaver™ is operated by:

Million Children's Hearts (Nanjing) Cultural Media Co., Ltd.