Terms of Service

Company Name: Million Children's Hearts (Nanjing) Cultural Media Co., Ltd.
Email: service@lunqaver.com

Last Updated: August 11, 2026

Introduction

This online store is operated by Million Children's Hearts (Nanjing) Cultural Media Co., Ltd. under the Lunqaver™ brand. In these Terms of Service, “Lunqaver,” “we,” “our,” and “us” refer to the store operator.

These Terms govern your access to and use of our website, online store, product information, checkout features, customer services, and related content collectively referred to as the “Services.”

Our online store uses Shopify’s commerce platform. Shopify supplies the technical infrastructure that allows us to present products and process online transactions, but purchases made through this store are transactions directly between you and Lunqaver.

By accessing the Services, creating an account, submitting an order, or otherwise interacting with the store, you agree to these Terms and the policies referenced within them. If you do not accept these Terms, please discontinue use of the Services.

Section 1 – Eligibility and Account Use

You must have reached the legal age of majority in your place of residence to make a purchase or create an account. If you permit a minor to use the Services through a device or account you control, you remain responsible for that activity.

When providing account, billing, payment, or delivery information, you agree that the information will be accurate, current, and complete.

You are responsible for:

• Protecting your account password and login credentials

• Restricting unauthorized access to your account

• Reviewing activity conducted through your account

• Updating outdated contact or delivery information

• Notifying us if you suspect unauthorized account activity

Accounts may not be sold, transferred, licensed, or assigned to another person without our written permission.

Section 2 – Website Availability

We may modify, suspend, restrict, or discontinue any part of the Services when reasonably necessary for maintenance, operational changes, technical issues, legal requirements, or business reasons.

We do not promise that every feature will remain continuously available or that access will always be uninterrupted. Temporary interruptions may occur because of maintenance, hosting issues, network conditions, third-party services, or circumstances outside our control.

Section 3 – Product Information

We make reasonable efforts to present product photographs, measurements, materials, colors, features, and descriptions accurately.

Actual appearance may vary because of:

• Screen brightness and display settings

• Lighting conditions

• Manufacturing variations

• Photography and image rendering

• Differences between production batches

• Manual measurement methods

Product descriptions, specifications, prices, and availability may be revised without advance notice. We may discontinue products or limit purchase quantities according to inventory, destination, customer, or order circumstances.

Product images are provided for reference and may include props or surrounding objects that are not included with the purchased item.

Section 4 – Product Use

Customers are responsible for reviewing product instructions, measurements, materials, care information, compatibility details, and intended uses before purchasing or using an item.

Products should be assembled, handled, cleaned, stored, and used according to the instructions supplied with them.

Lunqaver is not responsible for damage resulting from misuse, unauthorized modification, unsuitable installation, incorrect assembly, improper storage, or use outside the product’s stated purpose, except where responsibility cannot be excluded under applicable law.

Section 5 – Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products. An automated order confirmation acknowledges receipt of the submission but does not necessarily mean the order has been finally accepted.

An order is accepted after payment is authorized and we confirm that it can be fulfilled.

We may refuse, limit, or cancel an order when:

• A product is unavailable

• Payment cannot be authorized

• Pricing or product information contains an error

• Fraudulent or unauthorized activity is suspected

• Delivery restrictions apply

• Purchase limits have been exceeded

• The order appears intended for unauthorized resale

• Applicable law or platform requirements prevent fulfillment

If an order is declined or canceled after payment has been captured, the applicable amount will be returned to the original payment method.

Section 6 – Order Review and Cancellation

Please review product selections, quantities, billing details, and the delivery address before submitting an order.

Cancellation or address-change requests should be emailed within 12 hours after purchase. A request is not guaranteed because fulfillment may begin shortly after the order is placed.

Once an order has entered packaging or shipment, it may no longer be modified or canceled. After delivery, eligible products may be handled under our Return and Refund Policy.

Section 7 – Prices, Currency, and Charges

Store prices and transactions are displayed and processed in United States Dollars (USD) unless checkout expressly states otherwise.

The amount charged will be the price shown when the order is submitted and confirmed. Prices may change without advance notice, but a later price change will not alter an already accepted order.

Unless otherwise stated, displayed product prices may exclude:

• Shipping fees

• Sales, use, or value-added taxes

• Customs duties

• Import taxes

• Currency-conversion charges

• Banking or payment-provider fees

The customer is responsible for charges displayed during checkout and for destination-country charges that apply to the order.

Section 8 – Promotions and Discount Codes

Promotions may have separate eligibility requirements, expiration dates, product exclusions, purchase thresholds, or usage limits.

Discount codes:

• Must be entered before checkout is completed

• Cannot be applied retroactively unless we agree otherwise

• May not be combined unless expressly permitted

• Have no cash value

• May be withdrawn when affected by misuse, technical error, or unauthorized distribution

If promotional terms conflict with these Terms, the promotion-specific conditions will control for that promotion.

Section 9 – Payment

Available payment methods are shown during checkout and may include PayPal and eligible credit or debit card options.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method

• The information provided is accurate

• The payment provider may authorize the transaction

• You will pay the total amount shown during checkout

Lunqaver does not store complete card numbers or card verification codes. Payment information is processed through the applicable payment service provider.

Additional information is available in our Payment Information page.

Section 10 – Shipping and Delivery

Processing periods, estimated transit times, shipping charges, tracking information, customs responsibilities, and delivery procedures are described in our Shipping Policy.

Delivery dates are estimates and may be affected by carriers, customs authorities, weather, transportation interruptions, seasonal volume, address problems, or other circumstances outside our direct control.

Responsibility for goods during transit and transfer of risk will be determined according to applicable law and the delivery terms communicated during checkout.

Section 11 – Returns and Refunds

Return eligibility, authorization procedures, damaged-item reports, exclusions, refund timing, and related conditions are governed by our Return and Refund Policy.

Products must not be returned without prior authorization. The return destination will be provided after a request has been reviewed.

Nothing in these Terms removes consumer rights that cannot legally be waived or restricted.

Section 12 – Ownership of Store Content

Unless otherwise stated, the Services and their contents are owned by or licensed to Lunqaver. This includes:

• Brand names and logos

• Product names and designs

• Written content

• Product photographs

• Graphics and illustrations

• Videos and audio

• Page layouts

• Icons and interface elements

• Downloadable materials

• Compilation and arrangement of store content

These materials may be protected by copyright, trademark, design, and other intellectual-property laws.

Section 13 – Limited Permission to Use the Store

We grant you a limited, revocable, non-exclusive, and non-transferable right to access the Services for personal shopping and other lawful, non-commercial purposes.

Without written authorization, you may not:

• Copy or republish store content

• Modify or create derivative versions of our materials

• Use our product photographs for commercial purposes

• Remove ownership notices

• Sell, license, or distribute store content

• Frame or mirror the website

• Extract data through automated systems

• Use our trademarks in advertising, domains, or social accounts

• Suggest an affiliation or endorsement that does not exist

No ownership rights are transferred to you through your use of the Services.

Section 14 – Customer Reviews and Submissions

If you submit a review, photograph, suggestion, idea, comment, or other content, you confirm that you own the material or have permission to submit it.

You grant Lunqaver a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to host, reproduce, adapt, publish, translate, display, and distribute the submitted material for store operation, customer service, marketing, and promotional purposes.

Submissions must not:

• Infringe another person’s rights

• Include confidential information

• Contain unlawful or deceptive statements

• Include malicious code

• Impersonate another person

• Contain undisclosed compensated endorsements

• Misrepresent your experience with a product

We may remove or decline to publish submissions that violate these Terms, but we are not obligated to monitor every submission.

Section 15 – Third-Party Services and Tools

The Services may provide access to tools, payment services, shipping systems, analytics, or other functions supplied by third parties.

These services may operate under their own terms and privacy policies. We do not control every third-party service and cannot guarantee its continuing availability, performance, or content.

Your use of third-party features is subject to the provider’s applicable conditions.

Section 16 – External Links

Our website may contain links to websites or resources operated by other parties.

A link does not necessarily represent our approval or endorsement of the linked website. We are not responsible for its content, availability, products, privacy practices, or transactions.

Review the terms and policies of a third-party website before providing information or completing a purchase through it. Questions regarding third-party goods or services should be directed to the relevant provider.

Section 17 – Relationship With Shopify

Shopify provides the commerce platform used to make the Services available. Shopify is not the seller of products offered by Lunqaver, and purchases made through this store are directly between the customer and Million Children's Hearts (Nanjing) Cultural Media Co., Ltd.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for the products, fulfillment, refunds, customer service, injuries, losses, or disputes arising from transactions between you and Lunqaver.

Nothing in this section changes any separate rights or obligations you may have directly with Shopify through another Shopify service.

Section 18 – Privacy

Personal information collected through the Services is handled according to our Privacy Policy.

Because Shopify hosts the store, information may also be processed by Shopify and other service providers that support checkout, payments, fulfillment, analytics, fraud review, and store operation.

Those providers may process information in countries other than your own. Review our Privacy Policy for additional information about collection, use, disclosure, retention, and privacy choices.

Section 19 – Corrections and Updates

Store information may occasionally contain typographical errors, outdated details, incorrect availability, or inaccurate pricing.

We may correct or update information when an error is discovered. When an error materially affects an order, we may contact you for instructions or cancel the affected portion and issue an applicable refund.

We are not obligated to update every historical reference unless required by law.

Section 20 – Prohibited Conduct

You may not use the Services to:

• Break applicable laws or regulations

• Violate intellectual-property or privacy rights

• Submit false or misleading information

• Impersonate another person or organization

• Harass, threaten, defame, or abuse others

• Distribute spam or unauthorized promotions

• Upload viruses or harmful code

• Interfere with store operation or network integrity

• Circumvent access controls or checkout restrictions

• Collect another person’s information without authorization

• Scrape, crawl, or extract store data through automated means

• Conduct fraudulent payments or chargeback abuse

• Resell products where resale has been expressly restricted

• Use the Services for another unlawful or malicious purpose

We may restrict access, cancel affected orders, or suspend accounts when we reasonably believe these rules have been violated.

Section 21 – Suspension and Termination

We may suspend or end access to the Services if:

• These Terms are violated

• Fraudulent or unlawful conduct is suspected

• Our systems or other users are placed at risk

• Payment obligations remain unpaid

• Continued access would conflict with a legal or platform requirement

Termination does not remove payment or other obligations that arose before access ended.

Provisions concerning intellectual property, customer submissions, disclaimers, liability, indemnification, and dispute-related matters will continue where their nature requires survival.

Section 22 – Disclaimer of Warranties

To the extent permitted by law, the website and Services are provided on an “as available” basis. We do not warrant that access will always be uninterrupted, timely, or free from technical errors.

Product warranties, if any, will be limited to those expressly provided with the product or required by applicable law.

Nothing in this section excludes statutory warranties, consumer guarantees, or other rights that cannot legally be excluded.

Section 23 – Limitation of Liability

To the fullest extent permitted by applicable law, Lunqaver and its officers, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services or products purchased through them.

This may include loss of profits, revenue, data, business opportunities, or replacement costs.

Where liability cannot be excluded, it will be limited only to the extent allowed by law. This section does not exclude liability where exclusion is prohibited, including liability that applicable law requires us to accept.

Section 24 – Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Lunqaver, the company identified below, and their officers, employees, affiliates, contractors, and service providers from third-party claims resulting from:

• Your material breach of these Terms

• Your unlawful use of the Services

• Your infringement of another party’s rights

• Content you submit through the Services

This obligation will not apply where the claim results from our own unlawful conduct or where indemnification is restricted by applicable law.

Section 25 – Events Outside Reasonable Control

We are not responsible for delay or nonperformance caused by circumstances beyond reasonable control, including natural events, government actions, customs restrictions, carrier interruptions, labor disputes, public-service failures, widespread network outages, or supply disruptions.

This section does not affect rights that cannot be limited under applicable consumer law.

Section 26 – Severability

If a provision of these Terms is found unlawful or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.

Section 27 – No Waiver

A delay or failure to enforce a provision does not waive the right to enforce it later.

A waiver is effective only when provided in writing by an authorized representative and applies only to the specific matter identified.

Section 28 – Entire Agreement

These Terms, together with the Privacy Policy, Shipping Policy, Return and Refund Policy, Payment Information page, and any additional terms presented during checkout, form the agreement governing use of the Services.

They replace earlier discussions or statements concerning the same subject, except where applicable law provides otherwise.

Section 29 – Assignment

You may not transfer your rights or obligations under these Terms without our written consent.

We may transfer our rights and obligations in connection with a merger, restructuring, sale of business assets, corporate reorganization, or another lawful business transaction, subject to applicable law.

Section 30 – Governing Law and Disputes

These Terms are governed by the laws applicable to the business operator identified below, except where mandatory consumer protections in your place of residence apply.

Any dispute must be submitted to a court or other authority with lawful jurisdiction over the parties and subject matter.

Before beginning formal proceedings, you may contact us at service@lunqaver.com so the matter can be reviewed. This informal step does not reduce any statutory filing period or legal right.

Section 31 – Changes to These Terms

We may revise these Terms to reflect operational, legal, regulatory, platform, or service changes.

The current version will be posted on this page with an updated revision date. When required by law, material changes will be communicated through an appropriate notice.

Continued use of the Services after revised Terms become effective constitutes acceptance only to the extent permitted by applicable law.

Section 32 – Contact Information

Questions about these Terms may be sent to:

Brand: Lunqaver
Company Name: Million Children's Hearts (Nanjing) Cultural Media Co., Ltd.
Email: service@lunqaver.com
Customer Care Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)