Shipping Policy

Company Name: Million Children's Hearts (Nanjing) Cultural Media Co., Ltd.
Email: service@lunqaver.com

This Shipping Policy explains how Lunqaver™ prepares, dispatches, tracks, and delivers customer orders. Please review the information below before completing your purchase.

1. Order Processing

Orders are prepared for shipment after payment and order information have been confirmed.

Standard processing time: 2–4 business days
Peak-period processing time: Up to 5 business days

Peak periods may include major holidays, promotional events, and the New Year season.

Business days are Monday through Friday and do not include weekends or public holidays. Processing time is separate from the estimated delivery period.

2. Shipping Fee

A flat shipping fee of $5.99 USD applies to each order, regardless of the delivery destination.

The applicable shipping charge will be displayed during checkout before payment is submitted.

3. Estimated Delivery Periods

Delivery time begins after an order has been dispatched. Transit periods may vary according to the destination, carrier operations, customs review, local delivery services, and seasonal shipping volume.

These timeframes are estimates rather than guaranteed arrival dates. Delivery may take longer during holidays, severe weather, transportation disruptions, customs inspections, or other circumstances outside our direct control.

4. Shipping Confirmation and Tracking

A shipment confirmation email will be sent after your package has been transferred to the carrier. This email will include the available tracking number and tracking link.

Please allow 1–3 business days for the carrier’s tracking system to display the first update. A tracking page may temporarily show limited information while the parcel is moving between the fulfillment facility and the carrier’s next checkpoint.

If you have not received a shipping confirmation after the processing period, please check your spam or junk folder before contacting customer service.

5. Multiple-Package Shipments

Products within the same order may be dispatched from different fulfillment locations. As a result, an order may arrive in more than one package or on different dates.

When multiple tracking numbers are available, they may be provided separately by email. Additional shipping fees will not be charged solely because an order is divided into multiple shipments.

6. International Customs, Duties, and Taxes

International shipments may be delivered with import duties and taxes unpaid.

Customs charges, import taxes, brokerage fees, and other destination-country assessments are determined by local authorities and are the customer’s responsibility unless otherwise stated during checkout.

Lunqaver does not control these charges and cannot confirm their amount in advance. Customs procedures may also extend the delivery period.

Customers are responsible for reviewing the import requirements that apply in their country or region before placing an international order.

7. Shipping Address Accuracy

Customers must provide a complete and accurate delivery address during checkout. Please review the recipient name, apartment or unit number, street address, city, state or province, postal code, country, and contact details before submitting your order.

We are not responsible for delays or unsuccessful delivery attempts resulting from incomplete or incorrect information provided at checkout.

8. Address Changes and Cancellations

To request a shipping-address correction or order cancellation, email us within 12 hours after placing the order:

Email: service@lunqaver.com

Include your order number and the requested change in your message.

Requests submitted within this period are not automatically guaranteed. Once an order has entered fulfillment, been packaged, or been transferred to a carrier, we may be unable to modify or cancel it.

9. Delivery Delays

Carrier delays can occur because of weather, customs review, regional service interruptions, holiday volume, transportation restrictions, or other external events.

If tracking shows that a parcel is still moving through the carrier’s network, additional transit time may be required. Customer service can review the available tracking information but cannot control carrier scanning schedules or customs processing.

10. Packages Marked as Delivered

If tracking shows “Delivered” but the package cannot be located, please:

1. Review the delivery address on your order confirmation.

2. Check entrances, porches, mailrooms, parcel lockers, and other delivery areas.

3. Ask household members, neighbors, or building staff whether they accepted the parcel.

4. Contact the carrier for delivery details.

5. Email us if the package remains missing after completing these steps.

Carrier records and delivery confirmation may be required before further action can be determined.

11. Damaged Packages or Items

If an order arrives with visible damage, contact us within 72 hours of delivery.

Your message should include:

• The order number

• A description of the issue

• Clear photographs of the item

• Photographs of the exterior packaging

• Photographs of the shipping label

After reviewing the submitted information, we may arrange a replacement at no additional charge when the damage is verified.

Please retain the product and all original packaging until your request has been reviewed.

12. Packages Lost in Transit

A package is considered lost only after the shipping carrier confirms that it cannot be delivered or located.

When carrier-confirmed loss occurs, we will arrange a replacement shipment at no additional charge. Additional information or carrier documentation may be requested before the replacement is approved.

13. Refused, Unclaimed, or Undeliverable Packages

Packages may be returned to the sender when they are refused, left unclaimed, or cannot be delivered because of address errors, access restrictions, or repeated unsuccessful delivery attempts.

Any reshipping options, additional shipping charges, or refund eligibility will be reviewed after the returned package is received and inspected.

Original shipping charges and costs arising from an incorrect customer-provided address may not be refundable.

14. Customer Service

For shipping questions, tracking assistance, address-change requests, or delivery concerns, contact:

Email: service@lunqaver.com
Customer Care Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Please include your order number when contacting us about an existing purchase.

Company Information

Company Name: Million Children's Hearts (Nanjing) Cultural Media Co., Ltd.