Privacy Policy

Privacy Policy

Company Name: Million Children's Hearts (Nanjing) Cultural Media Co., Ltd.
Email: service@lunqaver.com

Last Updated: August 11, 2026

This Privacy Policy describes how Lunqaver™ collects, uses, discloses, and retains personal information when you visit our online store, place an order, create an account, communicate with customer service, subscribe to marketing, or otherwise interact with our services.

The store is operated by Million Children's Hearts (Nanjing) Cultural Media Co., Ltd. and uses Shopify’s commerce platform.

1. Scope of This Policy

This policy applies to personal information processed through:

  • Our online storefront

  • Customer accounts

  • Checkout and payment activities

  • Order processing and delivery

  • Customer service communications

  • Email subscriptions

  • Cookies, pixels, and similar technologies

  • Other interactions that link to this policy

It does not govern third-party websites or services operating under their own privacy policies.

2. Personal Information We Collect

The information collected depends on how you interact with the store.

Information You Provide

We may collect information that you submit when you:

  • Place or attempt to place an order

  • Create or manage a customer account

  • Request a return or refund

  • Contact customer service

  • Subscribe to marketing communications

  • Submit a review or other store content

  • Participate in a promotion or survey

This information may include:

  • Name

  • Email address

  • Telephone number

  • Shipping address

  • Billing address

  • Account login details

  • Order history

  • Product preferences

  • Customer service messages

  • Return and refund information

  • Review content

  • Marketing preferences

Payment Information

Payment details are submitted to the applicable payment provider.

We may receive limited payment-related information, such as:

  • Payment status

  • Transaction identifier

  • Payment method type

  • Billing verification result

  • Refund status

Lunqaver does not retain complete credit or debit card numbers or card verification codes.

Information Collected Automatically

When you access the store, we and our service providers may automatically collect:

  • Internet Protocol address

  • Browser type

  • Device type

  • Operating system

  • Language and time-zone settings

  • Approximate location derived from an IP address

  • Referring and exit pages

  • Pages and products viewed

  • Search activity

  • Cart and checkout interactions

  • Dates and times of visits

  • Cookie and device identifiers

  • Advertising interaction data

  • Network and diagnostic information

Information From Other Sources

We may receive information from:

  • Shopify

  • Payment processors

  • Shipping and fulfillment providers

  • Fraud-review services

  • Analytics providers

  • Advertising and marketing platforms

  • Customer service applications

  • Social media platforms

  • Business and integration partners

Information received from these sources is handled according to this policy and any additional restrictions imposed by the provider.

3. How We Use Personal Information

We may use personal information to:

Process Orders

  • Confirm and process purchases

  • Request payment authorization

  • Arrange packaging and shipment

  • Provide tracking information

  • Handle returns, replacements, and refunds

  • Maintain transaction records

Provide Customer Service

  • Respond to questions

  • Locate customer orders

  • Review delivery concerns

  • Evaluate product-related requests

  • Communicate about returns or refunds

  • Maintain a record of customer correspondence

Operate and Improve the Store

  • Maintain customer accounts

  • Remember cart selections

  • Improve website navigation

  • Review store performance

  • Understand product interest

  • Diagnose technical problems

  • Develop or improve store features

Communicate With Customers

  • Send order confirmations

  • Provide delivery and tracking updates

  • Send service-related notices

  • Respond to customer requests

  • Deliver promotional emails when permitted

  • Record communication preferences

Protect the Store and Its Users

  • Review potentially unauthorized transactions

  • Detect fraudulent activity

  • Enforce store policies

  • Protect accounts and technical systems

  • Investigate misuse

  • Meet legal and regulatory obligations

Advertising and Measurement

Subject to your choices and applicable law, we may use information to:

  • Measure advertising performance

  • Understand which advertisements lead to store visits

  • Create or use advertising audiences

  • Present advertisements based on store interactions

  • Limit repeated advertising

  • Improve marketing campaigns

4. Legal Bases for Processing

Where laws such as the European Union or United Kingdom data-protection frameworks require a legal basis, we may process information based on:

  • Contract: Processing needed to accept payment, fulfill an order, provide customer service, or administer a return

  • Legitimate interests: Operating the store, reviewing performance, protecting transactions, and improving services

  • Consent: Sending certain marketing communications or using non-essential cookies where consent is required

  • Legal obligation: Maintaining required records and responding to lawful requests

  • Establishment or defense of legal claims: Protecting our rights and addressing disputes

You may withdraw consent where processing depends on consent. Withdrawal does not affect processing completed before the request.

5. How We Disclose Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate the store.

Shopify

Shopify hosts the online store and processes information to provide storefront, checkout, customer-account, analytics, and commerce services.

Depending on store settings and enabled Shopify services, Shopify may also process information for service improvement, analytics, fraud review, and network-based commerce features.

Payment Providers

Payment processors receive transaction information needed to authorize, complete, or refund payments.

Fulfillment and Delivery Providers

Warehouses, suppliers, logistics companies, and shipping carriers may receive names, delivery addresses, contact details, product information, and order identifiers needed to fulfill purchases.

Technology and Business Providers

We may use providers for:

  • Website hosting

  • Customer service

  • Email delivery

  • Analytics

  • Fraud review

  • Data storage

  • Store applications

  • Performance monitoring

  • Marketing management

These providers may process information only for the services they perform for us, subject to applicable contractual and legal requirements.

Advertising Partners

If advertising features are enabled, information may be disclosed through cookies, pixels, APIs, or similar technologies to advertising and measurement providers.

These providers may include:

The providers actually active on the store may vary according to our current applications, pixels, advertising campaigns, and privacy settings.

Legal and Business Disclosures

We may disclose information:

  • To comply with law, regulation, court order, or lawful government request

  • To investigate fraud, misuse, or policy violations

  • To protect our rights, property, systems, customers, or personnel

  • In connection with a merger, financing, restructuring, asset sale, or business transfer

  • With your direction or consent

6. Targeted Advertising, Sale, and Sharing

We do not exchange personal information for money as a general business practice.

However, certain advertising and analytics disclosures may be legally classified as a “sale,” “sharing,” or use for targeted advertising under some U.S. state privacy laws.

Where applicable, you may request to opt out by:

  • Using the store’s Your Privacy Choices or Do Not Sell or Share My Personal Information link

  • Adjusting available cookie preferences

  • Sending a request to service@lunqaver.com

  • Enabling a recognized Global Privacy Control signal

Your opt-out may apply to the browser or device used to submit it. If you clear cookies, change devices, or use another browser, you may need to submit the preference again.

7. Cookies and Similar Technologies

Cookies are small data files placed on a browser or device. We may also use pixels, tags, software development tools, local storage, and similar technologies.

These technologies may support:

Essential Store Functions

  • Shopping-cart operation

  • Checkout

  • Account login

  • Fraud review

  • Store navigation

  • Privacy preference storage

Analytics and Performance

  • Traffic measurement

  • Page-performance review

  • Error detection

  • Product-interest analysis

  • Store improvement

Personalization

  • Remembering preferences

  • Maintaining cart selections

  • Adapting store content

  • Recognizing returning browsers

Advertising

  • Measuring campaigns

  • Building advertising audiences

  • Presenting interest-based advertisements

  • Recording advertising interactions

You can manage certain technologies through the cookie banner, privacy settings, or browser controls. Blocking essential cookies may affect cart, account, or checkout functionality.

Information about cookies commonly used by Shopify is available in Shopify’s Cookie Policy.

8. Global Privacy Control and Do Not Track

Where required by applicable law, we treat a recognized Global Privacy Control (GPC) signal as a request to opt out of the sale or sharing of personal information for the browser or device sending the signal.

Because there is no universally accepted standard for traditional browser “Do Not Track” signals, the store may not respond to every DNT setting. This does not affect rights available through GPC, cookie controls, or our privacy-request process.

9. Email and Marketing Choices

Order confirmations, shipping updates, return notices, and customer service messages are transactional communications and may be sent when necessary to complete a purchase or respond to a request.

Promotional communications are sent according to applicable requirements and your preferences.

You may unsubscribe by:

  • Selecting the unsubscribe link in a promotional email

  • Updating available account preferences

  • Contacting service@lunqaver.com

An unsubscribe request does not stop transactional messages relating to an active order, account, return, or customer service matter.

10. Retention of Information

We retain personal information for as long as reasonably necessary to:

  • Complete transactions

  • Maintain order and accounting records

  • Provide customer service

  • Administer returns and refunds

  • Meet tax and legal obligations

  • Resolve disputes

  • Enforce agreements

  • Detect misuse

Retention periods vary according to the type of information, the reason it was collected, legal requirements, and operational needs.

When information is no longer needed, we may delete it, anonymize it, or restrict its use, subject to applicable law and technical limitations.

11. Data Security

We use administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, database, transmission method, or storage system can be guaranteed to be entirely free from risk.

Customers should protect their account credentials, use unique passwords, and contact us if they suspect unauthorized account activity.

If a data incident occurs, we will investigate it and provide notices to affected individuals or authorities when required by applicable law.

12. International Processing

Our company, Shopify, fulfillment partners, payment providers, and other service providers may process information in countries different from the country where you live.

Data-protection laws in those locations may differ from local laws. Where required, we use recognized contractual or legal mechanisms for international transfers.

By using the Services, you understand that personal information may be processed outside your country, subject to applicable protections.

13. Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion

  • Obtain a portable copy of certain information

  • Restrict or object to certain processing

  • Withdraw consent

  • Opt out of targeted advertising

  • Opt out of the sale or sharing of personal information

  • Request information about categories of collection and disclosure

  • Appeal the denial of a privacy request

  • Receive equal service when exercising privacy rights

These rights are subject to legal exceptions and verification requirements.

14. Submitting a Privacy Request

To submit a request, email:

service@lunqaver.com

Include:

  • Your name

  • The email address connected to your account or order

  • Your state or country of residence

  • The right you wish to exercise

  • Relevant order information, if applicable

We may request additional information to verify your identity. We will use verification information only to process the request.

An authorized agent may submit a request where permitted by law. We may require evidence of the agent’s authority and may contact the consumer directly for confirmation.

We will respond within the period required by applicable law.

15. California and Other U.S. State Disclosures

Residents of California and certain other U.S. states may have additional rights regarding access, correction, deletion, portability, targeted advertising, and the sale or sharing of personal information.

Depending on store activity and applicable legal thresholds, the categories processed may include:

  • Identifiers

  • Customer records

  • Commercial information

  • Internet or network activity

  • Approximate geolocation

  • Inferences based on store interactions

We do not use or disclose sensitive personal information for purposes that require a separate right to limit under California law, unless stated otherwise at the point of collection.

We will not discriminate against a customer for exercising an applicable privacy right.

16. European and United Kingdom Rights

If you are located in the European Economic Area or United Kingdom, you may have rights to:

  • Access personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to certain processing

  • Receive data portability

  • Withdraw consent

  • Submit a complaint to a local supervisory authority

Where processing relies on legitimate interests, you may object based on your circumstances. Additional information may be required to review the request.

17. Children’s Privacy

The store is intended for a general adult audience and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. If we learn that such information was collected without appropriate authorization, we will take reasonable steps to delete it.

A parent or guardian who believes a child has submitted information may contact us at service@lunqaver.com.

18. Third-Party Websites

The store may contain links to websites operated by other parties.

Those websites control their own privacy practices. Review the privacy policy of the third-party website before submitting personal information. We are not responsible for the privacy practices, content, or operation of an external website.

19. Changes to This Policy

We may revise this Privacy Policy to reflect changes in:

  • Store operations

  • Shopify settings

  • Service providers

  • Advertising tools

  • Legal requirements

  • Data-processing practices

The updated version will be posted on this page with a revised date. Material changes will be communicated when required by law.

20. Contact Information

Questions, requests, or concerns about this Privacy Policy may be sent to:

Brand: Lunqaver
Company Name: Million Children's Hearts (Nanjing) Cultural Media Co., Ltd.
Email: service@lunqaver.com
Customer Care Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)