Payment Information

Payment Information

Company Name: Million Children's Hearts (Nanjing) Cultural Media Co., Ltd.
Email: service@lunqaver.com

Lunqaver™ provides straightforward payment options designed to make checkout clear and convenient. All prices, order totals, shipping fees, and transactions on our store are displayed and processed in United States Dollars (USD).

1. PayPal Checkout

Customers may select PayPal as their payment method during checkout. After choosing this option, you will be directed to PayPal’s payment page to complete the transaction.

You may be able to pay by:

  • Signing in to an existing PayPal account

  • Selecting the available debit or credit card option without signing in

Guest card checkout is managed by PayPal and may not be available for every customer, country, browser, or transaction. The payment methods shown on the PayPal page are determined by PayPal.

After payment is completed, you will be redirected to our store and receive an order confirmation.

2. Credit and Debit Cards

Major credit and debit cards may be accepted through the payment options presented during checkout. Available card brands can vary according to your location and the payment provider.

Before submitting payment, please confirm that the following information matches the records held by your card issuer:

  • Cardholder name

  • Card number

  • Expiration date

  • Card verification code

  • Billing address

Incorrect or incomplete billing information may result in a declined or unsuccessful transaction.

3. Payment Authorization

Submitting an order authorizes the selected payment provider to request approval from your bank, card issuer, or PayPal account.

An order is considered accepted only after payment authorization is completed and an order confirmation is issued.

If payment cannot be authorized, please:

  1. Review the entered payment information.

  2. Confirm that sufficient funds or available credit are present.

  3. Check whether your bank permits online or international purchases.

  4. Try another payment option displayed during checkout.

  5. Contact your bank or payment provider for additional information.

Our customer care team cannot approve a declined payment or change a decision made by a bank, card issuer, or payment provider.

4. Currency Conversion

All charges are submitted in USD.

If your account uses another currency, your bank or payment provider may convert the transaction using its current exchange rate. Currency conversion charges, foreign transaction fees, or other banking fees may also apply.

These rates and charges are established by your financial institution and are not controlled by Lunqaver.

5. Payment Data Handling

Payment information is submitted through the authorized payment service shown during checkout.

Lunqaver does not collect or retain your complete credit card number, debit card number, or card verification code. Payment providers process transaction details through their own checkout systems and security procedures.

We may receive limited transaction information needed to:

  • Confirm that payment was completed

  • Connect the payment with your order

  • Process an approved refund

  • Review transaction-related questions

  • Maintain required business records

6. Checkout Protection

Payment pages use security measures provided by the applicable payment processor to protect information while it is transmitted.

Customers should complete purchases using a private device and a trusted internet connection. Please do not send complete card numbers, verification codes, PayPal passwords, or online banking credentials to our customer service email.

Our team will never request your payment password or full card verification code by email.

7. Pending or Duplicate-Looking Charges

A bank may temporarily display a payment as pending while authorization is being reviewed. In some cases, an unsuccessful checkout attempt may also create a temporary authorization hold.

Pending authorizations are controlled by the bank or payment provider and are generally removed according to that institution’s processing schedule.

If you believe the same completed order was charged more than once, contact us with:

  • Your order number

  • The payment date

  • The charged amount

  • A screenshot showing the transactions with sensitive information concealed

Do not include your complete card number or account password.

8. Order Confirmation

After a successful transaction, an order confirmation will be sent to the email address entered during checkout.

If payment appears to have been completed but no confirmation email is received, please check your spam or junk folder. You may then contact customer service so we can review the available order information.

9. Payment Questions

For questions about an order payment, refund record, or checkout issue, contact:

Email: service@lunqaver.com
Customer Care Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Please include your order number when contacting us. For card authorization, account access, currency conversion, or banking-fee questions, contact your card issuer, bank, or PayPal directly.

Company Information

Company Name: Million Children's Hearts (Nanjing) Cultural Media Co., Ltd.